Remote and on-site business support

IT support in London

Managed IT, Microsoft 365, cyber security and clear advice for businesses in London. Supported remotely and on site, with nationwide coverage for your wider team.

Your business, supported

Bring a busy working environment into focus

A London office can bring together employees, contractors, visiting colleagues and customers in the same working week. People may alternate between home, a shared workspace and a main office, while the business relies on several technology suppliers. The challenge is keeping access and support consistent as those arrangements change.

Strata Digital provides remote and on-site IT support for London businesses as part of our UK-wide service. We connect day-to-day assistance with device management, Microsoft 365 and practical planning. Whether you run a professional practice, an agency or an office-based team, the starting point is how your people work and which interruptions cost them time.

Discuss IT support in London

Two ways to get the right help

Remote support and on-site visits

Remote help for the working day

Remote support gives your team a route for reporting problems with the business systems covered by your agreement. We can investigate account access, Microsoft 365, supported devices and other agreed services, using the information provided and appropriate access to the environment.

Describe the affected task and its impact when requesting help. The support process should keep the request, next steps and resolution together. Your agreement sets out operating hours, priorities and response arrangements, so staff know how to use the service.

On-site work when the task needs it

Physical attendance can be needed for equipment setup, office changes, network investigation or an issue that cannot be resolved remotely. Strata provides on-site support across the UK, with the task, site access and any supplier involvement discussed before the visit.

We agree scheduling, scope and any associated charges through your support arrangement or project. Preparation and a clear handover help connect the visit with the wider IT environment, including documentation, checks and ongoing responsibilities.

Practical priorities

What better support can help you organise

Shared buildings and clear responsibilities

In a serviced or managed office, the landlord may provide some connectivity while your business owns the devices and accounts. Document where those responsibilities meet. We can coordinate business IT requirements with the building team so that staff know who can resolve an access, wireless or equipment issue.

People moving between workspaces

A laptop should have a clear owner, an agreed setup and an understandable support route wherever it is used. Review sign-in protection, shared information and equipment handovers together, including arrangements for contractors and colleagues visiting from another office.

Client information with consistent ownership

When work spans email, shared folders and specialist platforms, it can become difficult to find the current document or decide who may share it. We can help organise Microsoft 365 workspaces and account permissions around your teams, with a review process when responsibilities change.

A project to plan carefully

Planning an office move without losing the detail

Before a move, establish which connections and equipment belong to your organisation, which belong to the building and what must be ordered for the new premises. A useful plan covers connectivity readiness, meeting-room requirements, user equipment, application access and the people who can approve changes. Strata can combine remote preparation with an agreed on-site schedule, working alongside the relevant suppliers. Plan checks with representative users before everyone arrives, and make the first support contact clear. The handover should record the new environment and outstanding actions so that moving day is followed by a manageable working week.

Connect the right services

Business IT services in London

Bring everyday support, protection and planned improvements into the arrangement that fits your organisation.

Managed IT services

Managed IT support for UK businesses, with remote and on-site help, device management, proactive maintenance and clear service reviews from Strata Digital.

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Cyber security

Cyber security services for UK businesses. Review risks, protect devices and accounts, strengthen email security and prepare for incidents with Strata Digital.

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Microsoft 365

Microsoft 365 support for UK businesses. Plan migrations, manage accounts, improve Teams and SharePoint collaboration, and strengthen access with Strata Digital.

Explore microsoft 365

Cloud & infrastructure

Cloud and IT infrastructure services for UK businesses. Plan hosting, networks, migrations and modern working with practical advice from Strata Digital.

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Backup & recovery

Backup and disaster recovery planning for UK businesses. Review critical data, recovery priorities, restore testing and responsibilities with Strata Digital.

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IT consultancy & advice

IT consultancy for UK businesses. Review your technology, prioritise improvements and plan projects, budgets and business change with Strata Digital.

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Start with a useful picture

What an initial IT review can cover

For a London team, we would start by mapping working locations, building services and the applications used for client work. This helps separate an office-specific fault from an account, device or supplier issue. The resulting plan can identify quick improvements, define the supported environment and schedule larger changes around the business calendar.

Useful details for the first conversation

Building access and any visitor or installation requirements
Responsibility for internet, wireless and meeting-room equipment
Accounts and documents shared with contractors or other offices

Include the number of people and locations involved, the issue or change you have in mind and any important dates. We can then discuss the scope and next steps.

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Support for the work you do

Explore your business needs in more detail

Selected town and city centres shown for coverage guidance
Map data: Natural Earth

London & South East

IT support across London and beyond

Central London, the City, Westminster, Southwark, Camden, Islington and businesses across Greater London are covered by our nationwide remote and on-site service.

Tell us the premises, devices and systems you need supported. For physical attendance, we agree the task, access arrangements and timing before the visit. Your service or project sets out the coverage and any associated charges.

If your organisation has colleagues elsewhere in the UK, we can include them in the same support discussion. Our coverage extends across England, Scotland, Wales and Northern Ireland.

Explore UK-wide IT support View London on OpenStreetMap

Your questions, answered

Questions about IT support in London

Something else on your mind?

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Can you support a London office in a serviced building?

Yes. We agree the devices, accounts and business systems we support, then coordinate with the building or connectivity provider where their services are involved. Access arrangements and any on-site work are planned with your team.

Can colleagues outside London use the same support service?

Yes. Our UK-wide remote and on-site coverage can bring multiple offices and home-based colleagues into one support arrangement, with the relevant locations and responsibilities documented.

How much does business IT support cost?

Pricing depends on the users, devices, applications, locations and service coverage required. We review your setup and agree what is included, what is a separate project and how on-site work is charged before you commit.

How do existing clients request help?

Use the Get support button to open the Strata Digital support portal, or email support@stratadigitaladvisory.com. Include the affected system and the impact on your work, following the escalation arrangements in your service agreement.

Do we have to replace all our current technology?

No. A review can separate recurring support problems from longer-term replacement needs. We consider your existing tools, supplier agreements and priorities before recommending a staged plan.

Your next step

Let’s make your next step practical

Tell us about your London team, where your people work and the improvements you want from your IT.

Start a conversation Call +44 20 4652 9726 hello@stratadigitaladvisory.com