Help for your team
A clear route for reporting problems and requesting help with the systems covered by your agreement. Keep the conversation, progress and resolution in one place.
Managed IT services
Your people have work to do We help them get on with it
Everyday IT should feel straightforward. Bring support, device management and ongoing improvements together in a service shaped around your organisation.
The approach
A dependable foundation for the working day
A slow laptop, an inaccessible file or a new starter without the right access can disrupt more than one person. Managed IT brings those everyday needs into a consistent support process, with clear ownership and an understanding of how your business works. We start by reviewing your environment and agreeing what needs to be supported, how issues will be prioritised and where proactive work can make a difference.
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Find the help you need
Practical support for your people and a clearer way to look after the devices and systems behind their work.
Co-managed IT support
Give your internal IT team the support, specialist input and day-to-day capacity it needs.
Explore the serviceRemote & on-site IT support
Support office teams, home workers and multiple sites through one agreed service.
Explore the serviceApple Mac support for business
Bring Mac devices into a consistent approach to business IT.
Explore the serviceIT device lifecycle management
Manage business laptops and desktops from purchase and setup through to replacement.
Explore the serviceWhat we can help withPractical support
Practical support
A clear purpose
Device visibility
Build an accurate picture of the laptops, desktops and other supported equipment your business relies on, including ownership, condition and replacement needs.
Monitoring and maintenance
Agree a programme of monitoring, updates and routine maintenance. Address recurring issues and plan changes around the way your team works.
Joiners and leavers
Create a repeatable process for setting up accounts and equipment, changing permissions and removing access when people move on.
Clear documentation
Keep useful information about your environment, responsibilities and support arrangements together so that knowledge does not depend on one person.
Service reviews
Use recurring issues, device health and business priorities to guide the next improvements. Keep the focus on actions, owners and practical outcomes.
A good place to start if…
- Your team spends too much time dealing with recurring IT problems.
- You need a consistent support route as the business grows.
- You have an internal IT team that needs additional capacity or specialist help.
What we work towards
- An agreed list of supported users, devices and systems
- A documented support and escalation process
- A prioritised plan for stabilising and improving your environment
We agree the exact scope, deliverables and service arrangements with you before work begins.
Can you work alongside our existing IT team?
Yes. We can discuss a co-managed arrangement with clearly divided responsibilities. The aim is to fill the gaps you need help with, whether that is day-to-day support, device management or a defined project.
What happens when we need support?
Existing clients can open the Get support button to use our SuperOps portal, or email support@stratadigitaladvisory.com. Include the affected system, the impact on your work and any relevant error message. Never send passwords.
What support hours and response times are included?
Coverage, priorities and response targets are agreed as part of your service. We will set these out before the service starts so you know what to expect.
Can you help us move from another IT provider?
We can plan a handover covering access, documentation, licensing, equipment and open issues. The timing and responsibilities are agreed with you before any changes are made.
Put the guidance to work
New starter and leaver IT checklist
A printable checklist for managers and IT teams, covering equipment, account permissions, induction and a controlled handover when someone leaves.
Your next stepLet’s talk about
Let’s talk about
managed it services
Start with the challenge you are facing. We will help you work out a practical next step.
The bigger picture
Connected services
PROTECT
Cyber security
Bring people, devices and data into a joined-up approach to reducing risk and building resilience.
Explore cyber securityCOLLABORATEMicrosoft 365
Help your team communicate, share information and work securely with tools that fit the way you operate.
Explore microsoft 365CONNECTCloud & infrastructure
Build a reliable foundation for your applications, connectivity and the way your business works.
Explore cloud & infrastructure