Remote and on-site business support

IT support in Edinburgh

Managed IT, Microsoft 365, cyber security and clear advice for businesses in Edinburgh. Supported remotely and on site, with nationwide coverage for your wider team.

Your business, supported

Keep important work organised through change

Professional and knowledge-based work depends on documents, conversations and a clear record of decisions. As teams change or applications are renewed, the business needs to retain access to its information and understand who owns each system. A considered support arrangement connects those responsibilities with everyday help.

Strata provides remote and on-site IT support in Edinburgh as part of our nationwide service. We can help organise business devices, Microsoft 365 and account access, alongside practical planning for migrations and supplier handovers. Your working requirements and internal policies shape the agreed service.

Discuss IT support in Edinburgh

Two ways to get the right help

Remote support and on-site visits

Remote help for the working day

Remote support gives your team a route for reporting problems with the business systems covered by your agreement. We can investigate account access, Microsoft 365, supported devices and other agreed services, using the information provided and appropriate access to the environment.

Describe the affected task and its impact when requesting help. The support process should keep the request, next steps and resolution together. Your agreement sets out operating hours, priorities and response arrangements, so staff know how to use the service.

On-site work when the task needs it

Physical attendance can be needed for equipment setup, office changes, network investigation or an issue that cannot be resolved remotely. Strata provides on-site support across the UK, with the task, site access and any supplier involvement discussed before the visit.

We agree scheduling, scope and any associated charges through your support arrangement or project. Preparation and a clear handover help connect the visit with the wider IT environment, including documentation, checks and ongoing responsibilities.

Practical priorities

What better support can help you organise

Information with a clear business owner

Identify who maintains shared workspaces, approves permissions and manages external sharing. We can help organise the technical setup around those decisions so that information remains accessible through changes to teams or responsibilities.

Controlled changes to important systems

Before a migration or renewal, establish which users and applications are affected. Agree the checks, communications and supplier involvement needed, then keep a record of the final setup. The plan should account for deadlines and the work that must remain available.

Account management beyond the first day

Joiner setup is only one part of maintaining access. Review role changes, administrator privileges and leaver arrangements as well, with a clear process for approval and documentation. This makes ongoing support easier to coordinate.

A project to plan carefully

Preparing for a planned provider or platform change

A change of platform or support provider needs a reliable picture of the current environment. List the accounts, subscriptions, applications and shared information involved, and confirm who can authorise the handover. Strata can help define a staged plan with the relevant suppliers, including checks for active work and business communication. Keep unresolved issues visible and agree responsibility for them. The outcome should be a supportable environment with current documentation, rather than a technical change that leaves staff unsure who to contact or how access is managed.

Connect the right services

Business IT services in Edinburgh

Bring everyday support, protection and planned improvements into the arrangement that fits your organisation.

Managed IT services

Managed IT support for UK businesses, with remote and on-site help, device management, proactive maintenance and clear service reviews from Strata Digital.

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Cyber security

Cyber security services for UK businesses. Review risks, protect devices and accounts, strengthen email security and prepare for incidents with Strata Digital.

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Microsoft 365

Microsoft 365 support for UK businesses. Plan migrations, manage accounts, improve Teams and SharePoint collaboration, and strengthen access with Strata Digital.

Explore microsoft 365

Cloud & infrastructure

Cloud and IT infrastructure services for UK businesses. Plan hosting, networks, migrations and modern working with practical advice from Strata Digital.

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Backup & recovery

Backup and disaster recovery planning for UK businesses. Review critical data, recovery priorities, restore testing and responsibilities with Strata Digital.

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IT consultancy & advice

IT consultancy for UK businesses. Review your technology, prioritise improvements and plan projects, budgets and business change with Strata Digital.

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Start with a useful picture

What an initial IT review can cover

An Edinburgh IT review can focus on the upcoming decisions that will affect the business: a renewal, team restructure, move or migration. We look at the current support experience and the systems involved, then identify the dependencies, ownership and preparation needed to make the next step practical.

Useful details for the first conversation

Forthcoming renewals, platform changes or team restructures
Owners of shared information and administrative accounts
Business deadlines that influence the timing of a change

Include the number of people and locations involved, the issue or change you have in mind and any important dates. We can then discuss the scope and next steps.

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Support for the work you do

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Selected town and city centres shown for coverage guidance
Map data: Natural Earth

Scotland

IT support across Edinburgh and beyond

Edinburgh city centre, New Town, Leith, Haymarket, South Gyle and businesses across the Lothians are covered by our nationwide remote and on-site service.

Tell us the premises, devices and systems you need supported. For physical attendance, we agree the task, access arrangements and timing before the visit. Your service or project sets out the coverage and any associated charges.

If your organisation has colleagues elsewhere in the UK, we can include them in the same support discussion. Our coverage extends across England, Scotland, Wales and Northern Ireland.

Explore UK-wide IT support View Edinburgh on OpenStreetMap

Your questions, answered

Questions about IT support in Edinburgh

Something else on your mind?

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Can you support an Edinburgh team with colleagues elsewhere in Scotland?

Yes. Our coverage includes remote and on-site support across Scotland and the wider UK, with the locations and supported systems documented in your arrangement.

Can you help organise a handover from another IT provider?

Yes. We can agree a transition plan covering access, documentation, subscriptions and open issues. Responsibilities and timing are established before the handover begins.

How much does business IT support cost?

Pricing depends on the users, devices, applications, locations and service coverage required. We review your setup and agree what is included, what is a separate project and how on-site work is charged before you commit.

How do existing clients request help?

Use the Get support button to open the Strata Digital support portal, or email support@stratadigitaladvisory.com. Include the affected system and the impact on your work, following the escalation arrangements in your service agreement.

Do we have to replace all our current technology?

No. A review can separate recurring support problems from longer-term replacement needs. We consider your existing tools, supplier agreements and priorities before recommending a staged plan.

Your next step

Let’s make your next step practical

Tell us about your Edinburgh team, where your people work and the improvements you want from your IT.

Start a conversation Call +44 20 4652 9726 hello@stratadigitaladvisory.com