Remote and on-site business support

IT support in Cardiff

Managed IT, Microsoft 365, cyber security and clear advice for businesses in Cardiff. Supported remotely and on site, with nationwide coverage for your wider team.

Your business, supported

Connect customer service, collaboration and business growth

A Cardiff organisation may bring together client-facing staff, creative teams and colleagues who work with external partners. Each group needs dependable access to the right tools, but adding separate applications for every task can create overlapping subscriptions and scattered information. A joined-up review helps the business decide what should improve first.

Strata provides remote and on-site IT support in Cardiff, across Wales and throughout the UK. We combine business support with Microsoft 365, device management and technology planning. The service can fit a single organisation or several connected locations, with clear responsibilities for your team and existing suppliers.

Discuss IT support in Cardiff

Two ways to get the right help

Remote support and on-site visits

Remote help for the working day

Remote support gives your team a route for reporting problems with the business systems covered by your agreement. We can investigate account access, Microsoft 365, supported devices and other agreed services, using the information provided and appropriate access to the environment.

Describe the affected task and its impact when requesting help. The support process should keep the request, next steps and resolution together. Your agreement sets out operating hours, priorities and response arrangements, so staff know how to use the service.

On-site work when the task needs it

Physical attendance can be needed for equipment setup, office changes, network investigation or an issue that cannot be resolved remotely. Strata provides on-site support across the UK, with the task, site access and any supplier involvement discussed before the visit.

We agree scheduling, scope and any associated charges through your support arrangement or project. Preparation and a clear handover help connect the visit with the wider IT environment, including documentation, checks and ongoing responsibilities.

Practical priorities

What better support can help you organise

One approach to business communication

Review how teams use email, calendars, shared documents and meetings. We can help make Microsoft 365 more consistent, with clear ownership of shared resources and practical guidance for staff moving between office, remote and customer-facing work.

Subscriptions matched to the work

Map the software and licences held by the organisation to the people using them. Identify overlapping tools, unclear account ownership and upcoming renewals before committing to another platform. Decisions should reflect the capabilities needed and the cost of managing them.

Security built into routine administration

Connect sign-in protection, device maintenance and permissions with joiner, mover and leaver processes. A review can identify where access is broader than intended or important administrative knowledge depends on one person, then turn those findings into agreed actions.

A project to plan carefully

Bringing separate teams into a shared Microsoft 365 structure

When departments have developed different ways of storing files and arranging access, start by understanding the purpose of each workspace. Agree which information is shared across the organisation and which belongs to a specific team. Strata can help plan the structure, permissions and migration sequence, with user checks before the new arrangement becomes routine. Include guidance for naming, sharing and requesting access in the handover. The aim is a structure the business can maintain as people and projects change, with recovery requirements reviewed alongside everyday collaboration.

Connect the right services

Business IT services in Cardiff

Bring everyday support, protection and planned improvements into the arrangement that fits your organisation.

Managed IT services

Managed IT support for UK businesses, with remote and on-site help, device management, proactive maintenance and clear service reviews from Strata Digital.

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Cyber security

Cyber security services for UK businesses. Review risks, protect devices and accounts, strengthen email security and prepare for incidents with Strata Digital.

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Microsoft 365

Microsoft 365 support for UK businesses. Plan migrations, manage accounts, improve Teams and SharePoint collaboration, and strengthen access with Strata Digital.

Explore microsoft 365

Cloud & infrastructure

Cloud and IT infrastructure services for UK businesses. Plan hosting, networks, migrations and modern working with practical advice from Strata Digital.

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Backup & recovery

Backup and disaster recovery planning for UK businesses. Review critical data, recovery priorities, restore testing and responsibilities with Strata Digital.

Explore backup & recovery

IT consultancy & advice

IT consultancy for UK businesses. Review your technology, prioritise improvements and plan projects, budgets and business change with Strata Digital.

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Start with a useful picture

What an initial IT review can cover

A Cardiff IT review can bring operational and management priorities into the same conversation. We look at everyday frustrations, account ownership and forthcoming projects, then agree where support or a defined improvement will be most useful. The plan can include other Welsh or UK locations under the same service arrangement.

Useful details for the first conversation

Shared information used by more than one department
Software renewals and subscriptions without a clear owner
Other Welsh or UK locations that need the same support process

Include the number of people and locations involved, the issue or change you have in mind and any important dates. We can then discuss the scope and next steps.

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Support for the work you do

Explore your business needs in more detail

Selected town and city centres shown for coverage guidance
Map data: Natural Earth

Wales

IT support across Cardiff and beyond

Cardiff city centre, Cardiff Bay, Cathays, Roath, Newport and businesses across South Wales are covered by our nationwide remote and on-site service.

Tell us the premises, devices and systems you need supported. For physical attendance, we agree the task, access arrangements and timing before the visit. Your service or project sets out the coverage and any associated charges.

If your organisation has colleagues elsewhere in the UK, we can include them in the same support discussion. Our coverage extends across England, Scotland, Wales and Northern Ireland.

Explore UK-wide IT support View Cardiff on OpenStreetMap

Your questions, answered

Questions about IT support in Cardiff

Something else on your mind?

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Can your Cardiff service include other sites in Wales?

Yes. Our remote and on-site coverage extends across Wales and the wider UK. We discuss each location, the supported systems and attendance requirements as part of the service scope.

Can you help compare the tools we already pay for?

Yes. We can review subscriptions, account ownership and usage requirements, then identify where consolidation or configuration changes may help. Licence suitability is checked before changes are recommended.

How much does business IT support cost?

Pricing depends on the users, devices, applications, locations and service coverage required. We review your setup and agree what is included, what is a separate project and how on-site work is charged before you commit.

How do existing clients request help?

Use the Get support button to open the Strata Digital support portal, or email support@stratadigitaladvisory.com. Include the affected system and the impact on your work, following the escalation arrangements in your service agreement.

Do we have to replace all our current technology?

No. A review can separate recurring support problems from longer-term replacement needs. We consider your existing tools, supplier agreements and priorities before recommending a staged plan.

Your next step

Let’s make your next step practical

Tell us about your Cardiff team, where your people work and the improvements you want from your IT.

Start a conversation Call +44 20 4652 9726 hello@stratadigitaladvisory.com